Question 1

How do I place an order?

Accepted Answer

Add items to your bag, proceed to secure checkout, enter your shipping details and choose your preferred payment method. You'll receive an order confirmation by email and, in India, by WhatsApp.

Question 2

Can I modify or cancel my order?

Accepted Answer

Reach us within 2 hours of placing your order at support@miravika.com. Once dispatched, orders cannot be modified but can be returned per our return policy.

Question 3

How do I know my order was successful?

Accepted Answer

You'll receive an order confirmation email within minutes. If you don't, please check your spam folder or write to us with your registered email.

Question 4

Do you offer gift wrapping?

Accepted Answer

Yes — most items ship in our signature MIRAVIKA packaging. Add a gift note at checkout and we'll take care of the rest.

Question 5

Where do you ship?

Accepted Answer

We ship worldwide, including India, USA, UK, Canada, Australia, UAE and Europe. Customs duties, if any, are borne by the customer for international orders.

Question 6

How long does delivery take?

Accepted Answer

Within India: 3–7 business days. International: 7–14 business days depending on destination and customs clearance. Exact estimates appear at checkout and on each product page.

Question 7

How do I track my order?

Accepted Answer

You'll receive a tracking link by email (and WhatsApp in India) as soon as your order ships. You can also track from the Track Order page.

Question 8

Are shipping charges refundable?

Accepted Answer

Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

Question 9

What payment methods are accepted?

Accepted Answer

UPI, all major credit and debit cards, net banking and popular wallets. All orders are prepaid through our secure Shopify checkout.

Question 10

Is checkout secure?

Accepted Answer

Yes. Payments are processed by PCI-DSS compliant gateways over encrypted (SSL) connections. We never store your full card details on our servers.

Question 11

In what currency are prices displayed?

Accepted Answer

By default, prices are shown in your local currency where supported. You'll be charged the equivalent amount in your card's currency.

Question 12

What is your return policy?

Accepted Answer

We offer easy 7-day returns on unused items in their original packaging. Some categories (e.g. beauty, innerwear, personalised items) are non-returnable for hygiene and safety reasons.

Question 13

How do I initiate a return?

Accepted Answer

Write to support@miravika.com with your order number and reason. Our team will confirm eligibility and schedule a reverse pickup where available.

Question 14

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days of the return being received and inspected. Bank credit timelines vary by method.

Question 15

Can I exchange an item?

Accepted Answer

Yes — exchanges for size or colour are supported on eligible items, subject to stock availability.

Question 16

Are the products authentic?

Accepted Answer

Every product on MIRAVIKA is sourced from vetted brands and design studios. We stand behind everything we sell.

Question 17

How do I care for jewelry?

Accepted Answer

Keep away from moisture, perfume and lotion. Store in the pouch provided and wipe with a soft dry cloth after each wear.

Question 18

Do you restock sold-out items?

Accepted Answer

Bestsellers are frequently restocked. Sign up for restock alerts on the product page and we'll notify you the moment it's back.

Question 19

Do I need an account to shop?

Accepted Answer

No — guest checkout is available. Creating an account lets you track orders, save addresses and manage your wishlist.

Question 20

How do I contact customer care?

Accepted Answer

Email support@miravika.com, message us on Instagram @miravika.india, or reach us via the Contact page. We reply within 24 hours, Monday to Saturday.

Question 21

Do you have a physical store?

Accepted Answer

MIRAVIKA is online-first and ships worldwide from our fulfilment partners.

Frequently asked

Orders

Shipping & Delivery

Payments

Returns & Refunds

Products & Care

Account & Support